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Welcome to the Arctic Zone Help Center

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  2. Help Center - FAQ

Most Popular Articles

  • What happens if my parcel is lost or damaged during delivery?
  • What do I do if my ice pack leaks?
  • Can I purchase additional ice packs?
  • My product broke, will you send me a new one?
  • What does the Limited Warranty cover?
  • Where can I buy Arctic Zone products?
  • How do I make a warranty claim?
  • What is the difference between the white, grey and silver colored linings?
  • What is the best way to clean your products?
  • Where to buy Arctic Zone Products In Canada

Free shipping

Orders over $100 ship free.

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HOLIDAY RETURNS & EXCHANGES

Fast & easy self-serve returns extended until January 15, 2025.

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Customer service

We are available from M-Th 9am-5pm EST & Fri 9am-1pm EST, at 1-888-413-2665 or just send us an email at arcticzone@ca-innovations.com

WARRANTY

We stand behind the integrity of our products.

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