Skip to content

Free Shipping on Orders $100+

Extended Holiday Returns & Exchanges Until 1/15

Learn More About Our Holiday Shipping Cutoff Date
  • GIFT GUIDE
  • SOFT COOLERS
  • LUNCH BAGS
  • ACCESSORIES
  • SHOP ALL
Arctic Zone
SMS 0
  • GIFT GUIDE
  • SOFT COOLERS
  • LUNCH BAGS
  • ACCESSORIES
  • SHOP ALL
SMS Account

Cart

Your cart is empty

Start shopping
  1. Home
  2. Help Center - FAQ

Welcome to the Arctic Zone Help Center

Help Topics

  • Frequently Asked Questions
  • Customer Support
  • Product Information
  • Warranty Information
  • Sales & Wholesale
  • Shipping
  • Return / Exchanges
  • Track Your Order
  • Shop in Canada
  1. Home
  2. Help Center - FAQ

Most Popular Articles

  • What happens if my parcel is lost or damaged during delivery?
  • What do I do if my ice pack leaks?
  • Can I purchase additional ice packs?
  • My product broke, will you send me a new one?
  • What does the Limited Warranty cover?
  • Where can I buy Arctic Zone products?
  • How do I make a warranty claim?
  • What is the difference between the white, grey and silver colored linings?
  • What is the best way to clean your products?
  • Where to buy Arctic Zone Products In Canada

Free shipping

Orders over $100 ship free.

More Info

HOLIDAY RETURNS & EXCHANGES

Fast & easy self-serve returns extended until January 15, 2025.

More Info

Customer service

We are available from M-Th 9am-5pm EST & Fri 9am-1pm EST, at 1-888-413-2665 or just send us an email at arcticzone@ca-innovations.com

WARRANTY

We stand behind the integrity of our products.

More Info

Be the First to Know

Sign up for our email list to receive updates on new arrivals, exciting content, and exclusive offers. Privacy Policy

Discover

  • About Us
  • Ambassadors
  • Newsroom
  • Blog

Helpful Resources

  • Product Testing & Claims
  • Nurses, First Responders & Military Discount
  • Promotional Details
  • Giveaway Contest Rules

Customer Service

  • Contact Us
  • Help Center & FAQ
  • Shipping and Handling
  • Returns and Exchanges
  • Warranty
  • Track Your Order
  • Wholesale & Bulk Inquiries
  • International Distributor Form

Follow us

Stay up to date with product launches, fun content, giveaways and tutorials by following us on social!

Newsletter

Join our email list and be the first to know about exclusive offers, promotions & new arrivals.

Subscribe

Unsubscribe from email anytime.

Notice of Financial Incentive

Arctic Zone / Titan by Arctic Zone / Titan Pro

Accessibility | Terms of Service | Privacy Policy | California Privacy Notice | Patents

California Consumer Privacy Act (CCPA) Opt-Out IconYour Privacy Choices

Accessibility Settings

© Copyright 2024 · California Innovations Inc. · Arctic Zone Products

We accept
American Express Apple Pay Diners Club Discover Google Pay Mastercard PayPal Shop Pay Venmo Visa

Cookie policy

I agree to the processing of my data in accordance with the conditions set out in the policy of Privacy.