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What do I do if my ice pack leaks?

In the event an ice pack leaks due to user error (we know kids will be kids), do not continue to use it.

If you are experiencing a leak due to a defective ice pack, please take a photo of the pack, take note of the number in the top corner of your pack, and contact customer support and we can issue a replacement.

Handling Information

The contents are a safe ice substitute but not a food product. The pack is not intended to be used as a therapeutic device/aid.

Warning: Do not freeze if pack is punctured. Direct contact with the skin can result in frostbite so use a temperature resistant glove or towel when handling.

Do not ingest contents of the pack. Discard pack if gel leaks. If contents come in contact with your skin or eyes, rinse right away with water. Keep pack out of reach of pets.

Do not heat. Do not microwave. Do not place in dishwasher.

Related Questions

My product broke, will you send me a new one?

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