Back to Frequently Asked Questions
What does the Limited Warranty cover?
The warranty covers any defects in workmanship or material that arise during the normal lifetime of the product. Any problem that is caused by abuse or negligence is not covered. Normal wear and color fading are not covered. Consequential damages are not covered.
Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
We will repair or replace, at our discretion, any product that proves to be defective in materials or workmanship at no charge to you.
This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state or province to province.
To file a warranty claim
For quickest processing: Simply contact us by filling out our Contact Form
Please select: Replacement part or item (Warranty Claim) and provide the required information.
Alternate Contact Methods
Toll free phone line: 1-888-413-2665 (select option "2")
Direct Email: service@ca-innovations.com
*** Please include a photo of your defective item, clearly showing the affected area to verify your warranty claim.
If you do not wish to send a photo you can mail your item to:
California Innovations Inc.
Attention: Consumer Service
36 Dufflaw Rd,
Toronto, ON. M6A 2W1
CANADA
Please Note
Our warranty does not cover lost or stolen items, lost or stolen items will not be replaced under warranty.
For refunds: please contact the original retailer from which your item was purchased.
