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Limited Lifetime Warranty

We stand behind our products. Our quality control team follows a specific testing protocol in order to ensure that the products we sell are top quality. However, rarely a product may slip through that is defective. In the event that your product is defective, we will replace it free of charge under our Limited Lifetime Warranty. 

The warranty covers any defects in workmanship or material that arise during the normal lifetime of the product. Any problem that is caused by abuse or negligence is not covered. Normal wear and color fading are not covered.  Incidental and consequential damages are not covered.

Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

We will repair or replace, at our discretion, any product that proves to be defective in materials or workmanship at no charge to you.

This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state or province to province.

To file a warranty claim:

For quickest processing: Simply contact us by filling out our Warranty Request Form

Please select: Product Issue or Warranty Request and provide the required information.

Alternate Contact Methods:

Toll free phone line: 1-888-413-2665 (select option "2")

Direct Email: service@ca-innovations.com

*** Please include a photo of your defective item, clearly showing the affected area to verify your warranty claim.

If you do not wish to send a photo you can mail your item to:

Arctic Zone Products Inc.
Attention: Consumer Service
36 Dufflaw Rd,
Toronto, ON. M6A 2W1

Please Note:

  • Our warranty does not cover lost or stolen items, lost or stolen items will not be replaced under warranty.
  • For refunds: 1) For items purchased directly from ArcticZone.com, please view our refund policy. 2) For items purchased from any retailer except arcticzone.com please contact the original retailer from which your item was purchased.
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