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Limited Warranty

We stand behind our products. Our quality control team follows a specific testing protocol in order to ensure that the products we sell are top quality. However, rarely a product may slip through that is defective. In the event that your product is defective, we will replace it free of charge under our Limited Warranty. 

The warranty covers any defects in workmanship or material that arise during the applicable warranty period of the product. Any problem that is caused by abuse or negligence is not covered. Normal wear and color fading are not covered.  Incidental and consequential damages are not covered.

Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

We will repair or replace, at our discretion, any product that proves to be defective in materials or workmanship at no charge to you.

This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state or province to province.

Limited Lifetime Warranty Period:

Unless otherwise mentioned here, the products we manufacture are covered by a Limited Lifetime Warranty.

5 Year Limited Warranty Period:

Titan Deep Freeze Ice Chest Roto Coolers (20Q & 55Q) Read Warranty

To file a warranty claim:

For quickest processing:
Simply contact us by filling out our Warranty Request Form

Alternate Contact Methods:

Toll free phone line: 1-888-413-2665 (select option "2")
Direct Email: service@ca-innovations.com

*** Please include a photo of your defective item, clearly showing the affected area to verify your warranty claim.

If you do not wish to send a photo you can mail your item to:

California Innovations Inc.
Attention: Consumer Service
36 Dufflaw Rd,
Toronto, ON. M6A 2W1
CANADA

Please Note:

  • Our warranty does not cover lost or stolen items, lost or stolen items will not be replaced under warranty.
  • For refunds: 1) For items purchased directly from ArcticZone.com, please view our refund policy. 2) For items purchased from any retailer except arcticzone.com please contact the original retailer from which your item was purchased.
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