Skip to content
  • Shop All Brands
  • LUNCH BAGS
  • ICE PACKS & FOOD CONTAINERS
  • SHOP ALL
  • EXPLORE BLOG
  • ABOUT US
Arctic Zone
SMS 0
  • LUNCH BAGS
  • ICE PACKS & FOOD CONTAINERS
  • SHOP ALL
  • EXPLORE BLOG
  • ABOUT US
SMS Account

Cart

Your cart is empty

Start shopping
  1. Home
  2. Help Center - FAQ - My product broke, will you send me a new one

Welcome to the Arctic Zone Help Center

Help Topics

  • Frequently Asked Questions
  • Customer Support
  • Product Information
  • Warranty Information
  • Sales & Wholesale
  • Shipping
  • Return / Exchanges
  • Track Your Order
  • Shop in Canada
  1. Home
  2. Help Center - FAQ - My product broke, will you send me a new one

Back to Frequently Asked Questions

My product broke, will you send me a new one?

Please review our Limited Warranty, if you feel your issue falls within the warranty you may contact our Customer Support Team and we will gladly help you.

Related Questions

Limited Lifetime Warranty

How do I make a warranty claim?

Free shipping

Enjoy free shipping on all orders over $100.

More Info

30-DAY RETURNS & EXCHANGES

Fast & easy self-serve returns.

More Info

Customer service

We are available from M-Th 9am-5pm EST & Fri 9am-1pm EST, at 1-888-413-2665 or just send us an email at arcticzone@ca-innovations.com

WARRANTY

We stand behind the integrity of our products.

More Info

Be the First to Know

Sign up for our email list to receive updates on new arrivals, exciting content, and exclusive offers. Privacy Policy

Discover

  • About Us
  • Ambassadors
  • Newsroom
  • Blog

Helpful Resources

  • ID.me Discounts
  • Product Testing & Claims
  • Food Safety Guide
  • Promotional Details
  • Giveaway Contest Rules

Customer Service

  • Contact Us
  • Help Center & FAQ
  • Shipping and Handling
  • Returns and Exchanges
  • Warranty
  • Track Your Order
  • Wholesale & Bulk Inquiries
  • International Distributor Form

Follow us

Stay up to date with product launches, fun content, giveaways and tutorials by following us on social!

Newsletter

Join our email list and be the first to know about exclusive offers, promotions & new arrivals.

Subscribe

Unsubscribe from email anytime.

Notice of Financial Incentive

Arctic Zone / Titan by Arctic Zone / Titan Pro

Accessibility | Terms of Service | Privacy Policy | California Privacy Notice | Patents

California Consumer Privacy Act (CCPA) Opt-Out IconYour Privacy Choices

Accessibility Settings

© Copyright 2025 · California Innovations Inc. · Arctic Zone Products

We accept
American Express Apple Pay Diners Club Discover Google Pay Mastercard PayPal Shop Pay Venmo Visa

Cookie policy

I agree to the processing of my data in accordance with the conditions set out in the policy of Privacy.