Frequent questions and product support documentation.
Great! We'd love to hear from you. Fill out this form and we'll get back to you.
Answer a few simple questions to open a "Warranty Request". Our Customer Care team is happy to help!
Please Note: This option is for orders in the last 30 days originating from arcticzone.com only.
Using your order # and email, look up the tracking for your order.
The links above are preferred because they provide our support team with all the necessary information to complete your request in a timely manner. Alternatively, if you prefer to speak with a Customer Service Representative, our support team is available from 9am to 5pm Monday - Thursday (Eastern Time) and 9am to 1pm on Fridays (Eastern Time).
Telephone (Toll-free): 1-888-413-2665 and select option “1”