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Welcome to the Arctic Zone Help Center

Help Center - FAQ - How do I make a warranty claim

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How do I make a warranty claim?

If your issue falls under our Limited Warranty, we will replace your item or part at our discretion. Please review our Limited Warranty before contacting us.

For Quickest Processing

We kindly encourage you to take a photo of your defective item or part and submit the photo along with your shipping address using our Customer Support Zone form to submit your request.

Our Customer Support Team will gladly help you.

Alternate Contact Methods

If you would prefer to speak with a representative directly over the phone or through direct email, no problem!

Simply call:
Toll free: 1-888-413-2665 (select option "1")
or call: 1-416-590-7700

Email:
service@ca-innovations.com

Mailing Address:

California Innovations Inc.
Attention: Consumer Support
36 Dufflaw Rd,
Toronto, ON. M6A 2W1
CANADA

We look forward to hearing from you!

Please Note

Our warranty does not cover lost or stolen items, lost or stolen items will not be replaced under warranty.

For refunds: please contact the original retailer from which your item was purchased.


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Limited Lifetime Warranty

What does the Limited Warranty cover?