Return & Exchange Policy

Customer satisfaction is extremely important to us. If you are unhappy or would like to exchange your purchase, no problem! We have a simple, fast and easy return process.

Time Period

Extended Holiday Window

Starting November 1, 2024, items purchased may be returned or exchanged until January 15, 2025, or according to our regular 30-day policy.

Regular Return Period

Our Return / Refund policy lasts 30 days from the date of purchase, not the date of first use of the product. If 30 days have elapsed since your purchase, we are unable to offer a refund or exchange. To be eligible for a return:

1. Your item must be purchased from arcticzone.com within 30 days of your return request.
2. Your item must be unused and in the same condition that you received it.
3. It must also be in the original packaging (all product tags need to be attached). 

Return Instructions

Please use one return label. In the instance where returned items do not fit within one single box, please submit separate returns per box to generate multiple labels or contact our Customer Service team at arcticzone@ca-innovations.com for further assistance.

How to ship your item(s) back:

1. Securely pack items within one single box. If available, please use original packaging.
2. Attach individual return label(s) to package(s).
3. Drop off the package within 30 days from the date of purchase.
4. We'll issue your refund or exchange once we approve your return.

Return Shipping Costs

Original delivery costs are non-refundable. The return shipping label is prepaid, and you will not be charged for return shipping. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Tracking will be provided for exchange items.

Processing

Please take your order number and email address used from your original order and file your return or exchange request through our fast and easy portal.

Returns will be inspected before a refund or exchange is approved. We do not accept products that have contained intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Refunds 

Once your return is received and inspected by our warehouse team, we will send you an email to notify you on the approval or rejection of your refund. Return / Refund policy begins from the date of purchase, not the date of first use of the product. Customers will only receive refunds and/or a credit for the price of the product at time of purchase. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few business days (depending on your financial institution and processing time).

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@ca-innovations.com.

Sale items (if applicable)