Delivery Timelines
Regular Business Periods
Please allow up to 3 business days for our warehouse team to process your order plus up to 5 business days for order delivery. Depending on volume, most orders received before 12:00pm PST (or 3:00pm EST) are shipped the same day they are received (excluding weekends).
You will receive a tracking number once your order has been fulfilled, and a shipment label is generated. Note, it may take up to 24 hours for your tracking information to update after it is picked up and scanned by the courier. To check the status of your order, click here.
Operational delays with our warehouse and courier partners may impact shipment processing and delivery times. We are working at full speed around the clock, and we promise that it will be worth the wait once you receive your order. Please note, estimated shipping times do not include unforeseen courier delays encountered during transit.
Depending on the address and products purchased, we use couriers including USPS, UPS, FedEx, and DHL to deliver. Please refer to the map below for estimated shipping timelines based on your location.
Map of Observed Delivery Speed - Calendar Days - Standard
Shipping Fees
| Order subtotal | Rate |
|---|---|
| Under $99.99 | Flat rate of $8.95 |
| $100.00 and up | FREE |
Failed Deliveries & Additional Charges
If an order is refused, returned to sender or delivered due to an incorrect or incomplete address provided by the customer, or undeliverable because the customer was unavailable to receive the parcel, the original shipping fee will not be refunded. In most cases, the order will be automatically cancelled and refunded once it is returned to our warehouse. Additionally, any return shipping or carrier fees incurred (if applicable) will be deducted from the refund amount.
Where does Arctic Zone Deliver?
At this time, we do not ship to U.S. territories outside of the contiguous United States, including American Samoa, Guam, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.
P.O. Boxes
We do not accept deliveries to P.O. boxes. Please ensure that you do not enter a P.O. box for your delivery address. All orders placed with a P.O. box delivery address cannot be processed and will be automatically canceled and refunded.
2025 Holiday Operational Schedule
Arctic Zone and all delivery partners will not process or ship orders on the following holidays in 2025:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas Day
International Shipping FAQ
I do not live in the United States; can I still order?
Unfortunately, we are not offering online delivery from arcticzone.com to countries outside of the contiguous United States.
I bought my item from a retail store and do not live in the United States, is my item still covered by your Limited Lifetime Warranty?
Yes, we offer warranty service for items purchased from our international retail partners. Please reach out to our customer service team or fill out the form below and a member of our team will contact you.