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Customer Support


Frequently Asked Questions

Try here first

Frequent questions and product support documentation. 


General Question or Comment

Have a question or something to share?

Great! We'd love to hear from you. Fill out this form and we'll get back to you.

Product Warranty & Claim Form

Are you having a product-related issue?

Answer a few simple questions to open a "Warranty Request". Our Customer Care team is happy to help!

Returns & Exchanges 

Open a Return or Exchange

Please Note: This option is for orders in the last 30 days originating from arcticzone.com only.

Alternative Contact Methods

The links above are preferred to receive fastest service because they provide our support team with all the necessary information to complete your request in a timely manner.

Alternatively, if you prefer to speak over the phone with a Customer Service Representative, we observe regular office hours 9am to 5pm Monday - Friday (Eastern Time).

Telephone:
Toll-free: 1-888-413-2665 and select option “2”

Email: 
service@ca-innovations.com

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