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    Customer Support

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    Frequent questions and product support documentation. 

    Frequently Asked Questions

    Have a question or something to share?

    Great! We'd love to hear from you. Fill out this form and we'll get back to you.

    General Question or Comment

    Are you having a product related issue?

    Answer a few simple questions to open a "Warranty Request". Our Customer Care team is happy to help!

    Product Warranty & Claim Form

    Open a Return or Exchange

    Please Note: This option is for orders in the last 30 days originating from arcticzone.com only.

    Returns & Exchanges 

    Look up your order

    Using your order # and email, look up the tracking for your order.

    Track Your Order 

    Alternative Contact Methods

    The links above are preferred to receive fastest service because they provide our support team with all the necessary information to complete your request in a timely manner.

    Alternatively, if you prefer to speak over the phone with a Customer Service Representative, we observe regular office hours 9am to 5pm Monday - Friday (Eastern Time).

    Telephone(Toll-free): 1-888-413-2665 and select option “1”

    Email: service@ca-innovations.com