Set of 2 High Performance Ice Packs (600g)

Hi Daniel, Thank you for choosing Arctic Zone and for taking the time to write a review of our product. Customer satisfaction is very important to us and we would appreciate the opportunity to resolve any issues or concerns you have. We are very sorry to hear about the problems you had with your product. This does not live up to our standards of quality or experience. For that we apologize. Our High-Performance Ice packs are arguably the best on the market. It is hard to presume what your particular circumstance was in that although it was an air-conditioned car, how hot was it inside the car, even with the a/c on? Were your ice packs fully frozen prior to use? Were they being used inside a cooler? Were they placed on seats that were made of material that retains heat, and were the ice packs in direct sun? etc. Many factors must be taken into account to help with your particular situation. In order to rectify this situation to your satisfaction, we ask that you kindly fill out the Return Claim found on our website at https://arcticzone.com/pages/refund-policy or please take advantage limited lifetime warranty https://arcticzone.com/pages/warranty and fill out a warranty claim form. We want to make this right, and we look forward to hearing from you. Best Regards, Arctic Zone