Fridge Cold • Fridge Fresh
Food stays fridge cold (under 40°F) up to 6 hours. It’s like having your own portable mini-fridge!
Yes, we currently offer a set of two high performance ice packs.
Please click the link below to view the product page:
https://arcticzone.com/products/set-of-2-mylar-high-performance-ice-packs
In the event an ice pack leaks due to user error (we know kids will be kids), do not continue to use it.
If you are experiencing a leak due to a defective ice pack, please take a photo of the pack, take note of the number in the top corner of your pack, and contact customer support and we can issue a replacement.
Handling Information
The contents are a safe ice substitute but not a food product. The pack is not intended to be used as a therapeutic device/aid.
Warning: Do not freeze if pack is punctured. Direct contact with the skin can result in frostbite so use a temperature resistant glove or towel when handling.
Do not ingest contents of the pack. Discard pack if gel leaks. If contents come in contact with your skin or eyes, rinse right away with water. Keep pack out of reach of pets.
Do not heat. Do not microwave. Do not place in dishwasher.
USAGE WARNING: Our gel is non-toxic but it is NOT meant for human consumption. Keep out of reach of pets. Direct skin contact with gel can cause skin sensitization. If contents come in contact with your skin or eyes, rinse right away with water. The contents are a safe ice substitute but not a food product. The pack is not intended to be used as a therapeutic device/aid.
The Ice Walls® are removable so they can be frozen on their own without having to place the entire lunch pack in the freezer.
If you have your ice packs with you or in your carry-on luggage:
If the ice pack is in gel form or not frozen it may be confiscated by the TSA. If the ice pack is in frozen or in solid form it likely will not be confiscated by the TSA.
If the ice pack is in your check-in luggage:
It likely will not be confiscated by TSA regardless if it is in gel form (unfrozen) or solid form (frozen).
Please note:
For more official information about TSA regulations regarding flying with liquids, please visit their website:
https://www.tsa.gov/travel/security-screening/liquids-rule
In the event that your ice packs are confiscated by TSA, they will not be replaced under the product warranty.
The warranty covers any defects in workmanship or material that arise during the normal lifetime of the product. Any problem that is caused by abuse or negligence is not covered. Normal wear and color fading are not covered. Breakdown of materials over time is not considered a material or manufacturing defect. Incidental and consequential damages are not covered.
Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
We will repair or replace, at our discretion, any product that proves to be defective in materials or workmanship at no charge to you.
This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state or province to province.
To file a warranty claim
For quickest processing: Simply contact us by filling out our Contact Form
Please select: Product Issue or Warranty Request and provide the required information.
Alternate Contact Methods
Toll free phone line: 1-888-413-2665 (select option "1")
Direct Email: service@ca-innovations.com
*** Please include a photo of your defective item, clearly showing the affected area to verify your warranty claim.
If you do not wish to send a photo you can mail your item to:
California Innovations Inc.
Attention: Consumer Service
36 Dufflaw Rd,
Toronto, ON. M6A 2W1
CANADA
Please Note
Our warranty does not cover lost or stolen items, lost or stolen items will not be replaced under warranty.
For refunds: please contact the original retailer from which your item was purchased.
Please review our Limited Warranty, if you feel your issue falls within the warranty you may contact our Customer Support Team and we will gladly help you.
The warranty covers any defects in workmanship or material that arise during the normal lifetime of the product. Any problem that is caused by abuse or negligence is not covered. Normal wear and color fading are not covered. Consequential damages are not covered.
Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
We will repair or replace, at our discretion, any product that proves to be defective in materials or workmanship at no charge to you.
This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state or province to province.
To file a warranty claim
For quickest processing: Simply contact us by filling out our Contact Form
Please select: Replacement part or item (Warranty Claim) and provide the required information.
Alternate Contact Methods
Toll free phone line: 1-888-413-2665 (select option "1")
Direct Email: service@ca-innovations.com
*** Please include a photo of your defective item, clearly showing the affected area to verify your warranty claim.
If you do not wish to send a photo you can mail your item to:
California Innovations Inc.
Attention: Consumer Service
36 Dufflaw Rd,
Toronto, ON. M6A 2W1
CANADA
Please Note
Our warranty does not cover lost or stolen items, lost or stolen items will not be replaced under warranty.
For refunds: please contact the original retailer from which your item was purchased.
If your issue falls under our Limited Warranty, we will replace your item or part at our discretion. Please review our Limited Warranty before contacting us.
For Quickest Processing
We kindly encourage you to take a photo of your defective item or part and submit the photo along with your shipping address using our Customer Support Zone form to submit your request.
Our Customer Support Team will gladly help you.
Alternate Contact Methods
If you would prefer to speak with a representative directly over the phone or through direct email, no problem!
Simply call:
Toll free: 1-888-413-2665 (select option "1")
or call: 1-416-590-7700
Email:
service@ca-innovations.com
Mailing Address:
California Innovations Inc.
Attention: Consumer Support
36 Dufflaw Rd,
Toronto, ON. M6A 2W1
CANADA
We look forward to hearing from you!
Please Note
Our warranty does not cover lost or stolen items, lost or stolen items will not be replaced under warranty.
For refunds: please contact the original retailer from which your item was purchased.
Most food residues can be wiped clean with a mild soapy solution and a damp cloth. This applies to both the interior and exterior of the lunch bag.
*Please be advised we recommend allowing your item to air dry, as a machine wash may ruin the insulation of the item.
